Troubleshooting

A new account must be confirmed by an administrator — sign-in does not work until then. If activation takes too long, contact support.

Device does not appear among discovered devices

The computer and the device must be on the same local network.
Turn off any VPN on the computer.
Wait 1–2 minutes after powering the device on and restart the app.
If the device booted without internet, give it internet and power-cycle it.

Device is offline although it has power

Check the internet on board (is Starlink online? does LTE have signal?).
Check the Ethernet cable between the board and the router/dish.
Power-cycle the device — it restores the connection on its own.

No video although the device is online

Check the camera's power and cable.
In the video settings make sure the source is enabled and the camera address is correct.
An IP camera must be on the subnet the device serves.

Video breaks up, high latency

Weak link: check Starlink/LTE.
Lower the bitrate or resolution in the video settings.
Disable unused cameras.

Control does not reach the vehicle

Is the RC connected to the computer and visible in the app?
Are the channels mapped in the Telemetry & Control tab?
Check the cable between the board and the flight controller.

Windows does not see the SD card after flashing

This is normal: the card is in a Linux format. Do not format it.

Did not find an answer — contact us: